Shipping policy

At Cœur Ailleurs, every order is prepared with care before beginning its journey to you.

ORDER PROCESSING

Our collection includes both personalised jewellery made especially for you and non-personalised jewellery.

Once your order and payment have been successfully confirmed, your order is prepared for production or shipment depending on the type of jewellery purchased.

For personalised jewellery, the personalisation details provided with your order are transmitted to our production partner so that your piece can be created according to your specifications.

PERSONALISED JEWELLERY - PRODUCTION TIME

Our personalised jewellery is made especially for you according to the names, words, initials or other personalisation details provided when placing your order.

Please allow up to 8 business days for production before your personalised jewellery is shipped.

Production begins once your order and payment have been successfully confirmed.

Business days do not include weekends or public holidays.

Please carefully check all personalisation details before confirming your order, as production may begin shortly after your order is received.

SHIPPING & DELIVERY TIMES

Once your order has been dispatched, estimated delivery time is approximately 5 to 8 business days, depending on the destination.

For personalised jewellery, please allow:

Up to 8 business days for production + approximately 5-8 business days for delivery after dispatch.

The production period and delivery period are therefore separate.

For non-personalised jewellery, no personalisation production period applies. Any applicable preparation time will be indicated on the product page where relevant.

Delivery times are estimates and may occasionally be affected by the destination, carrier operations, customs procedures, public holidays, periods of high demand or circumstances beyond our reasonable control.

SHIPPING CONFIRMATION & TRACKING

Once your order has been shipped, you will receive a shipping confirmation email.

Where tracking is available, your tracking information will also be provided so that you can follow the journey of your order.

Please allow some time after receiving your shipping confirmation for the carrier's tracking information to become active.

SHIPPING COSTS

Shipping costs applicable to your order are displayed at checkout before payment is completed.

Free international shipping is available on eligible orders over €150.

The shipping options and charges applicable to your destination will be displayed during checkout.

DELIVERY ADDRESS

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your name, delivery address, postal code and other shipping details before confirming your purchase.

If you notice an error after placing your order, please contact us as soon as possible at contact@coeurailleurs.fr. We cannot guarantee that an address can be changed once an order has entered production or has been dispatched.

If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, or because the parcel was not collected, additional shipping charges may apply if the order needs to be shipped again.

DELIVERY DELAYS

We make every reasonable effort to prepare and dispatch orders within the estimated timeframes stated above.

However, occasional delays may occur due to carrier operations, customs procedures, exceptional demand, public holidays or circumstances beyond our reasonable control.

If you experience an unusual delay with your order, please contact us so that we can assist you.

Nothing in this Shipping Policy limits any mandatory consumer rights applicable to the delivery of goods.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs procedures, import duties, local taxes or other charges depending on the destination country.

Where applicable taxes or duties are collected at checkout, they will be shown before the order is confirmed.

Where such charges are not collected at checkout, additional charges may be imposed by the customs authorities or carrier in the destination country.

Any applicable information available to us will be communicated during checkout or in accordance with applicable law.

LOST OR UNDELIVERED PARCELS

If your tracking information indicates that your parcel has been delivered but you have not received it, or if your parcel appears to be unusually delayed or lost in transit, please contact us at contact@coeurailleurs.fr.

We will review the situation and, where appropriate, contact the relevant shipping partner to investigate.

Your statutory consumer rights remain unaffected.